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管理英语2
Questionnaires are useful in getting feedback from customers.
选择一项：
对
错
Front-line staff have nothing to do with improving customer service. 选择一项： 对 错
Angry customers tend to aim their dissatisfaction and complaints at__________. 选择一项： a. those nearby b. staff members c. company managers
When a customer shouts rudely at you, you should__________. 选择一项： a. argue back and protect yourself b. keep calm and listen carefully to the customer c. keep quiet and leave the customer alone
“Use your ears more than your mouth” means __________. 选择一项： a. you should talk more than you listen b. your ears are more useful than your mouth c. you should listen more than you speak
When you deal with an angry customer, you should not __________. 选择一项： a. be concerned b. be patient c. be amused
Which of the following statements is TRUE according to the passage? 选择一项： a. When the customers complain, you needn.t listen carefully. b. You needn.t say sorry to those angry customers. c. You should relax yourself and try to understand the angry customers.
Why does Peter call a meeting? 选择一项： a. He wants his colleagues to report their achievements. b. He has not seen his colleagues for a long time. c. He wants to report his achievements.
Which line represents the achievements of this year? 选择一项： a. The red line. b. The yellow line. c. The dotted line.
How many aspects does Melinda brief in her plan? 选择一项： a. One. b. Three. c. Two.
One of Melinda.s brief on future steps is________. 选择一项： a. they should learn more about those with special needs b. they should meet all the demands from the community residents c. they should tell the neighbors about their achievements
Which of the following work can be included in community services? 选择一项： a. The population growth in the community. b. The reduction of natural disasters like tornado and flood. c. The environmental improvement of the community.
How many parts does the outline include? 选择一项： a. Four. b. Three. c. Two.
Which of the following item should be covered in the major achievements? 选择一项： a. Existing problems. b. History. c. Satisfaction degree.
How will Malinda and her colleagues state problems? 选择一项： a. They will ask questions. b. They will use charts. c. They will make a comparison.
Front-line staff have nothing to do with improving customer service. 选择一项： 对 错
Angry customers tend to aim their dissatisfaction and complaints at__________. 选择一项： a. those nearby b. staff members c. company managers
When a customer shouts rudely at you, you should__________. 选择一项： a. argue back and protect yourself b. keep calm and listen carefully to the customer c. keep quiet and leave the customer alone
“Use your ears more than your mouth” means __________. 选择一项： a. you should talk more than you listen b. your ears are more useful than your mouth c. you should listen more than you speak
When you deal with an angry customer, you should not __________. 选择一项： a. be concerned b. be patient c. be amused
Which of the following statements is TRUE according to the passage? 选择一项： a. When the customers complain, you needn.t listen carefully. b. You needn.t say sorry to those angry customers. c. You should relax yourself and try to understand the angry customers.
Why does Peter call a meeting? 选择一项： a. He wants his colleagues to report their achievements. b. He has not seen his colleagues for a long time. c. He wants to report his achievements.
Which line represents the achievements of this year? 选择一项： a. The red line. b. The yellow line. c. The dotted line.
How many aspects does Melinda brief in her plan? 选择一项： a. One. b. Three. c. Two.
One of Melinda.s brief on future steps is________. 选择一项： a. they should learn more about those with special needs b. they should meet all the demands from the community residents c. they should tell the neighbors about their achievements
Which of the following work can be included in community services? 选择一项： a. The population growth in the community. b. The reduction of natural disasters like tornado and flood. c. The environmental improvement of the community.
How many parts does the outline include? 选择一项： a. Four. b. Three. c. Two.
Which of the following item should be covered in the major achievements? 选择一项： a. Existing problems. b. History. c. Satisfaction degree.
How will Malinda and her colleagues state problems? 选择一项： a. They will ask questions. b. They will use charts. c. They will make a comparison.