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题目内容
（管理英语2）
Which of the following statements is TRUE according to the passage?
选择一项：
a. When the customers complain, you needn.t listen carefully.
b. You needn.t say sorry to those angry customers.
c. You should relax yourself and try to understand the angry customers.
选择一项：
a. When the customers complain, you needn.t listen carefully.
b. You needn.t say sorry to those angry customers.
c. You should relax yourself and try to understand the angry customers.
参考答案
