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题目内容
（管理英语2）
When a customer shouts rudely at you, you should__________.
选择一项：
a. argue back and protect yourself
b. keep calm and listen carefully to the customer
c. keep quiet and leave the customer alone
选择一项：
a. argue back and protect yourself
b. keep calm and listen carefully to the customer
c. keep quiet and leave the customer alone
参考答案
