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2024年国家开放大学答案
幼儿园游戏的特点有：(多选题)
.多样性
.群体性
.趣味性
.教育性
<p style="text-align: left;">阅读下面的短文，根据文章内容进行判断，正确写“T”错误写“F”。
Feedback from your customers is very important. The more information you have from them, the more competitive you will be in your field. The following techniques will help you know what the customers think of your business.
Ask your customers directly and cater to their wishes. This is the simplest way to find out what people want from your service or product. When hotel customers are asked what they want for their breakfast and then the hotel staff are asked what they think the customer wants, the answers are quite different.
2. Be a customer yourself and find out what your customers experience when they use your service. This is one of the most obvious but underused ways for getting feedback. For example, you can act as one of the customers in a wheelchair, and see how you’re treated.
3. Use a focus group.Focus groups are representatives of customers whose job is to provide you with information on their needs and preferences.
4. Use questionnaires and surveys.This is one of the most well-established feedback techniques. When well-conducted, they usually work well.
5. Encourage your front-line staff to build strong relationships with customers. Your front-line staff are the most resourceful and reliable, as well as the least costly, of your customer feedback sources. Their communication with the customers will become important information for improving customer care.
You may deliver the best service in the world. But if it is not what people want, you’re wasting your time. Implement one, two, three or all of the above techniques, and your service and product will improve overnight.
1. Hotel customers and hotel staff think the same about breakfast.1
2. A good or bad experience of a customer in a wheelchair in your shop shows whether your service is good or not.2
3. It’s not necessary to know about the customers’ needs and preferences.3
4. Questionnaires are useful in getting feedback from customers.4
5. Front-line staff have nothing to do with improving customer service.5 __4__(完形填空)
.T
.F
下列哪一项不是苏联解体的原因？ （ ）(单项选择题)
苏联模式的弊端 #戈尔巴乔夫错误的改革路线#西方国家的长期演化 #社会主义发展道路#
Many visitors to different countries don’t realize how important it is to understand a country’s culture. Sometimes people learn this lesson by making a big cross-cultural blunder, or embarrassing mistake. In business situations, these blunders can cost a lot of money or end business relationships.
It is important to understand other people’s cultures before you do business with them.(单选题)
.T.,.
F
初次体液免疫应答产生的抗体主要是（）。(单选题)
.IgG
.IgA
.IgE
.IgM
.IgD
默认情况下，Web服务所使用的TCP端口号为（ ）。(单选题)
.21
.80
.53
.随机生成
纳税人从两处或两处以上取得的工资、薪金所得的，应在两地税务机关分别申报纳税。（ ）(判断题)
.对
.错
不借用任何附加的光学技巧来实现时空变化和场景转换，也就是将两个镜头直接组接起来。这种剪接方式叫（ ）。(单选题)
.淡变
.切换
.叠化
.划过
平行光线入射散光眼后,不能形成焦点,形成一前一后两根焦线,两焦线互为平行。(判断题)
.对
.错
1 的小说，开创了现代小说中的“零余者”形象系列。(填空题)
2．当梁的弯矩逐渐增加时，截面弯曲应力的发展可分个阶段,分别是（ ）(单选题)
.弹性工作阶段、弹塑性工作阶段、塑性工作阶段\xa0\xa0
.弹性工作阶段、弹塑性工作阶段、强化工作阶段\xa0 \xa0
.弹性工作阶段、强化工作阶段、颈缩工作阶段
.弹塑性工作阶段、塑性工作阶段、颈缩工作阶段\xa0 \xa0
按序数效用理论，消费者均衡点应该是无差异曲线与预算线的交点。(判断题)
.对
.错
对于嘉宾在庆典上的致辞或者参观环节，即便是嘉宾发表了一些不合时宜的言论或者做出了不够友好的行为，主办方人员也要保持克制，尽可能不和对方争吵或者进行人身攻击(判断题)
.正确
.错误
A公司发行债券，债券面值为1000元，3年期，票面利率为8%，发行时债券市场利率为10%。在付息方式分别采用：A.每年付息一次，到期还本，B. 每半年付息一次，到期还本，C.单利计息，到期一次还本付息，则A公司债券的发行价格分别为多少？(计算题)
下列属于法国谈判对手性格特征的是（ ）。(多选题)
.性格开朗
.眼界豁达
.强烈的自豪感
.浪漫幽默
.多样性
.群体性
.趣味性
.教育性
<p style="text-align: left;">阅读下面的短文，根据文章内容进行判断，正确写“T”错误写“F”。
Feedback from your customers is very important. The more information you have from them, the more competitive you will be in your field. The following techniques will help you know what the customers think of your business.
Ask your customers directly and cater to their wishes. This is the simplest way to find out what people want from your service or product. When hotel customers are asked what they want for their breakfast and then the hotel staff are asked what they think the customer wants, the answers are quite different.
2. Be a customer yourself and find out what your customers experience when they use your service. This is one of the most obvious but underused ways for getting feedback. For example, you can act as one of the customers in a wheelchair, and see how you’re treated.
3. Use a focus group.Focus groups are representatives of customers whose job is to provide you with information on their needs and preferences.
4. Use questionnaires and surveys.This is one of the most well-established feedback techniques. When well-conducted, they usually work well.
5. Encourage your front-line staff to build strong relationships with customers. Your front-line staff are the most resourceful and reliable, as well as the least costly, of your customer feedback sources. Their communication with the customers will become important information for improving customer care.
You may deliver the best service in the world. But if it is not what people want, you’re wasting your time. Implement one, two, three or all of the above techniques, and your service and product will improve overnight.
1. Hotel customers and hotel staff think the same about breakfast.1
2. A good or bad experience of a customer in a wheelchair in your shop shows whether your service is good or not.2
3. It’s not necessary to know about the customers’ needs and preferences.3
4. Questionnaires are useful in getting feedback from customers.4
5. Front-line staff have nothing to do with improving customer service.5 __4__(完形填空)
.T
.F
下列哪一项不是苏联解体的原因？ （ ）(单项选择题)
苏联模式的弊端 #戈尔巴乔夫错误的改革路线#西方国家的长期演化 #社会主义发展道路#
Many visitors to different countries don’t realize how important it is to understand a country’s culture. Sometimes people learn this lesson by making a big cross-cultural blunder, or embarrassing mistake. In business situations, these blunders can cost a lot of money or end business relationships.
It is important to understand other people’s cultures before you do business with them.(单选题)
.T.,.
F
初次体液免疫应答产生的抗体主要是（）。(单选题)
.IgG
.IgA
.IgE
.IgM
.IgD
默认情况下，Web服务所使用的TCP端口号为（ ）。(单选题)
.21
.80
.53
.随机生成
纳税人从两处或两处以上取得的工资、薪金所得的，应在两地税务机关分别申报纳税。（ ）(判断题)
.对
.错
不借用任何附加的光学技巧来实现时空变化和场景转换，也就是将两个镜头直接组接起来。这种剪接方式叫（ ）。(单选题)
.淡变
.切换
.叠化
.划过
平行光线入射散光眼后,不能形成焦点,形成一前一后两根焦线,两焦线互为平行。(判断题)
.对
.错
1 的小说，开创了现代小说中的“零余者”形象系列。(填空题)
2．当梁的弯矩逐渐增加时，截面弯曲应力的发展可分个阶段,分别是（ ）(单选题)
.弹性工作阶段、弹塑性工作阶段、塑性工作阶段\xa0\xa0
.弹性工作阶段、弹塑性工作阶段、强化工作阶段\xa0 \xa0
.弹性工作阶段、强化工作阶段、颈缩工作阶段
.弹塑性工作阶段、塑性工作阶段、颈缩工作阶段\xa0 \xa0
按序数效用理论，消费者均衡点应该是无差异曲线与预算线的交点。(判断题)
.对
.错
对于嘉宾在庆典上的致辞或者参观环节，即便是嘉宾发表了一些不合时宜的言论或者做出了不够友好的行为，主办方人员也要保持克制，尽可能不和对方争吵或者进行人身攻击(判断题)
.正确
.错误
A公司发行债券，债券面值为1000元，3年期，票面利率为8%，发行时债券市场利率为10%。在付息方式分别采用：A.每年付息一次，到期还本，B. 每半年付息一次，到期还本，C.单利计息，到期一次还本付息，则A公司债券的发行价格分别为多少？(计算题)
下列属于法国谈判对手性格特征的是（ ）。(多选题)
.性格开朗
.眼界豁达
.强烈的自豪感
.浪漫幽默