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国家开放大学网络实用技术基础
自信是成功的必要品质，属于自信的表现的是（ ）。
A、小王每次都接受额外增加的工作任务
B、小张经常对自己进行积极暗示
C、小何不相信自己的团队成员，很多工作都亲力亲为
D、小赵的工作常常因接待来访者而被搁置
何总的家政公司为了实现未来五年的远景规划，明确了具体的使命：提供给全市人民最优质的家政服务，并同时取得收益。公司制定了严格的制度，并对员工进行了培训。为了能够达到目标，公司召开了一次各区负责人会议，研究从现在到年底的工作任务安排。会议上何总向各个区的经理交代了各自的任务，并让他们在12月31日前按照要求完成，同时说明在年底进行绩效评估。接到任务后，各区经理立即召开会议，对工作作了详细的安排，将任务分配给每一个团队。然后，各团队又对任务进行分工，每个人负责一部分工作。但是在实际操作的过程中，出现了一些偏差。服务中心的人员发现，一些想寻找家政人员的客户因为公司提供的家政人员不合适而发愁，而服务中心的人员也没有办法替他们找到合适的家政人员，公司因此损失了一部分客户。
3-1、何总的公司在进行任务分解时使用了（ ）。
A、WBS法
B、SWOT分析法
C、PEST法
D、5W1H法
志和公司打算对所有老员工进行关于某个主题的培训，并且在课程结束后，要求学员的评分在85分以上，低于85分就认为培训效果不理想。分数的限定体现了SMART原则中的（ ）原则。
A、有时间限定的
B、可达到的
C、可衡量的
D、可实现的
关于个人目标、组织目标和团队目标的关系，说法正确的是（ ）。
A、个人目标和团队目标服从组织目标
B、个人目标、团队目标和组织目标相同
C、个人目标、团队目标与组织目标没关系
D、团队目标服从个人目标和组织目标
现代科技的发展使组织成员之间的沟通更加方便快捷，基于计算机网络技术的沟通方式越来越多，但不包括（ ）。
A、同地面对面交流
B、电子邮件
C、即时信息
D、数字传真
销售部上个月没有完成指标，赵经理必须找出其中的原因。赵经理最主要的沟通对象应该是（ ）。
A、上级领导
B、部门成员
C、股东
D、供应商
建立自信对于每个人都很重要，不属于建立自信方法的是（ ）。
A、学会适当的拒绝
B、给自己积极的暗示
C、学会应付打扰
D、不直接说出自己的需求
妨碍学习的障碍有很多，不属于学习障碍的情景是（ ）。
A、小孟虽然很忙，但仍坚持利用晚上和节假日的时间学习计算机知识
B、小熊认为自己能力太低，不适合参加公司组织的定向培训
C、小李认为培训没有什么用处，知识只能从实践中获得
D、小孙认为即使学习也无法得到领导的重视，所以对参加培训很不屑
SMART原则中字母与其含义，对应正确的是（ ）。①S——明确的；②M——可衡量的；③A——可达到的；④T——有时间规定的。
A、①
B、①②
C、②③④
D、①②③④
Caring for the elderly is not an easy task, and there are no hard and fast rules on how it should be done. Here are some tips you can apply to make life easier and happier for both yourself and the elderly person in your care.Establish a Routine. Organize the performance of daily activities in a routine manner, so that they are performed in the same way and at the same time every day. This routine will establish a sense of structure and increase feelings of control and safety. However, this routine can be broken with unplanned events occasionally, as elderly people may find the routine structure too boring and restrictive. Get to Know Them. It is important that you get to know the elderly in your care, their daily habits, likes and dislikes, etc. The better you know the person, the higher quality of care you can provide. Treat Them with Respect. If elderly people do not have your respect, they will feel like they are being pushed around or asked to do things that they don.t want to. This can lead to a bad relationship. By treating elderly persons in your care with respect, you can develop a strong bond with them. Besides, you can talk to them like adults, show your love and respect, which will not only make them feel good, but may also gain you their respect in return. Mental Stimulation. It is better to try to keep them occupied with challenging games, like crosswords or chess, which will keep their minds sharp. They like to discuss world events and their life histories with you. This will give the elderly people a feeling of self-worth and make them feel needed. Social Interaction. Organize and encourage social interaction. Remaining connected to other people and the world is important for the elderly. It helps the elderly feel more engaged. Encourage them to talk to other residents or participate in games, discussions or day trips. Help them to develop a strong relationship with a neighbor. It is important for the elderly to talk to others and make friends.
1-1、The elderly people will always obey the routine structure.
A、√
B、×
The number of elderly people aged above 60 increased. Demand for elderly care services in China will continue to rise due to the increasing aging population. The number of elderly people aged above 60 was over 200 million in 2012, and will be 300 million in 2025 and 400 million in 2034, according to experts. It will be a tough challenge for China to deal with, due to the increasing rates of urbanization and a decreasing birth rate. The Chinese people will be facing a big challenge if we do not have enough money when we get older. The United Nations defines an aging society as one that has 10 percent of its population at or above the age of 60. When most developed countries were classed as an aging society, their gross domestic product (GDP) per capita stood at between 5,000 to 10,000 U.S. dollars or above. However, China became an aging society in 2001, and its GDP per capita was only 1,000 U.S. dollars. It was 6,000 U.S. dollars in 2012. China.s economic foundation for an elderly society is fragile. On Sept.13. 2013, the State Council issued a guideline to speed up the development of China.s elderly care services, hoping to complete a social care network for its elderly by 2025.
1-1、What does the word “decreasing” in Paragraph 2 mean?
A、It means “falling”.
B、It means “rising”.
C、It means “peaking”.
I have worries that my audience may find my speech boring and _____asleep.
A、falling
B、have fallen
C、fall
Drug offenses and addiction can have serious _____for your children.
A、frequencies
B、consequences
C、sequences
You can contact your local police office to report Internet crimes and they will send a special agent to______the matter.
A、look into
B、look at
C、look up
_____mode, there are impromptu speeches, extemporaneous speeches, speeches from reciting, speeches from manuscript, etc.
A、Instead of
B、In terms of
C、In favor of
A、小王每次都接受额外增加的工作任务
B、小张经常对自己进行积极暗示
C、小何不相信自己的团队成员，很多工作都亲力亲为
D、小赵的工作常常因接待来访者而被搁置
何总的家政公司为了实现未来五年的远景规划，明确了具体的使命：提供给全市人民最优质的家政服务，并同时取得收益。公司制定了严格的制度，并对员工进行了培训。为了能够达到目标，公司召开了一次各区负责人会议，研究从现在到年底的工作任务安排。会议上何总向各个区的经理交代了各自的任务，并让他们在12月31日前按照要求完成，同时说明在年底进行绩效评估。接到任务后，各区经理立即召开会议，对工作作了详细的安排，将任务分配给每一个团队。然后，各团队又对任务进行分工，每个人负责一部分工作。但是在实际操作的过程中，出现了一些偏差。服务中心的人员发现，一些想寻找家政人员的客户因为公司提供的家政人员不合适而发愁，而服务中心的人员也没有办法替他们找到合适的家政人员，公司因此损失了一部分客户。
3-1、何总的公司在进行任务分解时使用了（ ）。
A、WBS法
B、SWOT分析法
C、PEST法
D、5W1H法
志和公司打算对所有老员工进行关于某个主题的培训，并且在课程结束后，要求学员的评分在85分以上，低于85分就认为培训效果不理想。分数的限定体现了SMART原则中的（ ）原则。
A、有时间限定的
B、可达到的
C、可衡量的
D、可实现的
关于个人目标、组织目标和团队目标的关系，说法正确的是（ ）。
A、个人目标和团队目标服从组织目标
B、个人目标、团队目标和组织目标相同
C、个人目标、团队目标与组织目标没关系
D、团队目标服从个人目标和组织目标
现代科技的发展使组织成员之间的沟通更加方便快捷，基于计算机网络技术的沟通方式越来越多，但不包括（ ）。
A、同地面对面交流
B、电子邮件
C、即时信息
D、数字传真
销售部上个月没有完成指标，赵经理必须找出其中的原因。赵经理最主要的沟通对象应该是（ ）。
A、上级领导
B、部门成员
C、股东
D、供应商
建立自信对于每个人都很重要，不属于建立自信方法的是（ ）。
A、学会适当的拒绝
B、给自己积极的暗示
C、学会应付打扰
D、不直接说出自己的需求
妨碍学习的障碍有很多，不属于学习障碍的情景是（ ）。
A、小孟虽然很忙，但仍坚持利用晚上和节假日的时间学习计算机知识
B、小熊认为自己能力太低，不适合参加公司组织的定向培训
C、小李认为培训没有什么用处，知识只能从实践中获得
D、小孙认为即使学习也无法得到领导的重视，所以对参加培训很不屑
SMART原则中字母与其含义，对应正确的是（ ）。①S——明确的；②M——可衡量的；③A——可达到的；④T——有时间规定的。
A、①
B、①②
C、②③④
D、①②③④
Caring for the elderly is not an easy task, and there are no hard and fast rules on how it should be done. Here are some tips you can apply to make life easier and happier for both yourself and the elderly person in your care.Establish a Routine. Organize the performance of daily activities in a routine manner, so that they are performed in the same way and at the same time every day. This routine will establish a sense of structure and increase feelings of control and safety. However, this routine can be broken with unplanned events occasionally, as elderly people may find the routine structure too boring and restrictive. Get to Know Them. It is important that you get to know the elderly in your care, their daily habits, likes and dislikes, etc. The better you know the person, the higher quality of care you can provide. Treat Them with Respect. If elderly people do not have your respect, they will feel like they are being pushed around or asked to do things that they don.t want to. This can lead to a bad relationship. By treating elderly persons in your care with respect, you can develop a strong bond with them. Besides, you can talk to them like adults, show your love and respect, which will not only make them feel good, but may also gain you their respect in return. Mental Stimulation. It is better to try to keep them occupied with challenging games, like crosswords or chess, which will keep their minds sharp. They like to discuss world events and their life histories with you. This will give the elderly people a feeling of self-worth and make them feel needed. Social Interaction. Organize and encourage social interaction. Remaining connected to other people and the world is important for the elderly. It helps the elderly feel more engaged. Encourage them to talk to other residents or participate in games, discussions or day trips. Help them to develop a strong relationship with a neighbor. It is important for the elderly to talk to others and make friends.
1-1、The elderly people will always obey the routine structure.
A、√
B、×
The number of elderly people aged above 60 increased. Demand for elderly care services in China will continue to rise due to the increasing aging population. The number of elderly people aged above 60 was over 200 million in 2012, and will be 300 million in 2025 and 400 million in 2034, according to experts. It will be a tough challenge for China to deal with, due to the increasing rates of urbanization and a decreasing birth rate. The Chinese people will be facing a big challenge if we do not have enough money when we get older. The United Nations defines an aging society as one that has 10 percent of its population at or above the age of 60. When most developed countries were classed as an aging society, their gross domestic product (GDP) per capita stood at between 5,000 to 10,000 U.S. dollars or above. However, China became an aging society in 2001, and its GDP per capita was only 1,000 U.S. dollars. It was 6,000 U.S. dollars in 2012. China.s economic foundation for an elderly society is fragile. On Sept.13. 2013, the State Council issued a guideline to speed up the development of China.s elderly care services, hoping to complete a social care network for its elderly by 2025.
1-1、What does the word “decreasing” in Paragraph 2 mean?
A、It means “falling”.
B、It means “rising”.
C、It means “peaking”.
I have worries that my audience may find my speech boring and _____asleep.
A、falling
B、have fallen
C、fall
Drug offenses and addiction can have serious _____for your children.
A、frequencies
B、consequences
C、sequences
You can contact your local police office to report Internet crimes and they will send a special agent to______the matter.
A、look into
B、look at
C、look up
_____mode, there are impromptu speeches, extemporaneous speeches, speeches from reciting, speeches from manuscript, etc.
A、Instead of
B、In terms of
C、In favor of