注意：此页面搜索的是所有试题
管理英语2
— What do you think of your mother’s advice?
— .
选择一项：
A. It doesn’t fit us, actually
B. No, I don’t believe it
C. I don’t believe in her
— I am sorry. Now what were we talking about? — . 选择一项： A. Never mind B. I don’t remember, either C. You were saying that you used to be a teacher
— This jacket is so good. ? — It’s 200 yuan. I can give you special 20% discount on it. 选择一项： A. Is it expensive B. How much is it C. What color is it
I have coffee breakfast time. 选择一项： A. at B. in C. on
Her article is ____ in her class. 选择一项： A. better B. well C. the best
二、阅读理解：阅读下面的短文，根据文章内容从A、B、C三个选项中选出一个最佳选项。 Everyone wants to healthy and happy. When illness does come, the whole family is 回答 . Many adjustments（调整）have to be made 回答 the family routine（日常工作） needn’t be disturbed completely. Often it can be rearranged with home duties simplified to save time and energy thus reducing 回答 on the family. The reasonable responsibility for giving nursing care is usually 回答 by one person, frequently the mother. 回答 , in order that she may have some much needed rest or on the contrary other members of the family should learn how to help when sickness occurs.
— — Neither do I. Look at our community, it is such a mess. 选择一项： A. Our service center don’t offer much help for us. B. I really don’t think our service center is satisfying. C. I’m slightly satisfied with our service center.
—Hello, is that service center? The elevator of our apartment doesn’t work. — 选择一项： A. Oh, I don’t know what’s wrong with it. B. Sorry, I’ll have it checked out at once. C. Ok, I see.
We are under ______ to finish the task within such limited time. 选择一项： A. line B. pressure C. expectation
I don’t know . I just arrived here two minutes ago. 选择一项： A. what’s going on B. how is going on C. who is going on
二、阅读理解：阅读下面的短文，根据文章内容进行判断，正确写“T”错误写“F”。 Feedback from your customers is very important. The more information you have from them, the more competitive you will be in your field. The following techniques will help you know what the customers think of your business. 1. Ask your customers directly and cater to their wishes. This is the simplest way to find out what people want from your service or product. When hotel customers are asked what they want for their breakfast and then the hotel staff are asked what they think the customer wants, the answers are quite different. 2. Be a customer yourself and find out what your customers experience when they use your service. This is one of the most obvious but underused ways for getting feedback. For example, you can act as one of the customers in a wheelchair, and see how you’re treated. 3. Use a focus group. Focus groups are representatives of customers whose job is to provide you with information on their needs and preferences. 4. Use questionnaires and surveys. This is one of the most well-established feedback techniques. When well-conducted, they usually work well. 5. Encourage your front-line staff to build strong relationships with customers. Your front-line staff are the most resourceful and reliable, as well as the least costly, of your customer feedback sources. Their communication with the customers will become important information for improving customer care. You may deliver the best service in the world. But if it is not what people want, you’re wasting your time. Implement one, two, three or all of the above techniques, and your service and product will improve overnight. 1. Hotel customers and hotel staff think the same about breakfast.回答 2. A good or bad experience of a customer in a wheelchair in your shop shows whether your service is good or not.回答 3. It’s not necessary to know about the customers’ needs and preferences. 回答 4. Questionnaires are useful in getting feedback from customers.回答 5. Front-line staff have nothing to do with improving customer service.回答
—Would you mind answering some questions about your annual report? — ________. 选择一项： A. Yes, with great pleasure B. No, I’m afraid I can’t make it C. No, as long as it doesn’t take long
— ? — It costs us ten thousand dollars. 选择一项： A. How many does the printing of the annual report cost B. What does the printing of the annual report make C. How much does the printing of the annual report cost
—Good morning, Sunshine Community Center! May I help you? — . 选择一项： A. I’d like to book one air ticket B. I’m glad to introduce myself to you C. I need a plumber to repair the water pipe in my kitchen
The new year is just _________. 选择一项： A. in corner B. around the corner C. outside the corner
— I am sorry. Now what were we talking about? — . 选择一项： A. Never mind B. I don’t remember, either C. You were saying that you used to be a teacher
— This jacket is so good. ? — It’s 200 yuan. I can give you special 20% discount on it. 选择一项： A. Is it expensive B. How much is it C. What color is it
I have coffee breakfast time. 选择一项： A. at B. in C. on
Her article is ____ in her class. 选择一项： A. better B. well C. the best
二、阅读理解：阅读下面的短文，根据文章内容从A、B、C三个选项中选出一个最佳选项。 Everyone wants to healthy and happy. When illness does come, the whole family is 回答 . Many adjustments（调整）have to be made 回答 the family routine（日常工作） needn’t be disturbed completely. Often it can be rearranged with home duties simplified to save time and energy thus reducing 回答 on the family. The reasonable responsibility for giving nursing care is usually 回答 by one person, frequently the mother. 回答 , in order that she may have some much needed rest or on the contrary other members of the family should learn how to help when sickness occurs.
— — Neither do I. Look at our community, it is such a mess. 选择一项： A. Our service center don’t offer much help for us. B. I really don’t think our service center is satisfying. C. I’m slightly satisfied with our service center.
—Hello, is that service center? The elevator of our apartment doesn’t work. — 选择一项： A. Oh, I don’t know what’s wrong with it. B. Sorry, I’ll have it checked out at once. C. Ok, I see.
We are under ______ to finish the task within such limited time. 选择一项： A. line B. pressure C. expectation
I don’t know . I just arrived here two minutes ago. 选择一项： A. what’s going on B. how is going on C. who is going on
二、阅读理解：阅读下面的短文，根据文章内容进行判断，正确写“T”错误写“F”。 Feedback from your customers is very important. The more information you have from them, the more competitive you will be in your field. The following techniques will help you know what the customers think of your business. 1. Ask your customers directly and cater to their wishes. This is the simplest way to find out what people want from your service or product. When hotel customers are asked what they want for their breakfast and then the hotel staff are asked what they think the customer wants, the answers are quite different. 2. Be a customer yourself and find out what your customers experience when they use your service. This is one of the most obvious but underused ways for getting feedback. For example, you can act as one of the customers in a wheelchair, and see how you’re treated. 3. Use a focus group. Focus groups are representatives of customers whose job is to provide you with information on their needs and preferences. 4. Use questionnaires and surveys. This is one of the most well-established feedback techniques. When well-conducted, they usually work well. 5. Encourage your front-line staff to build strong relationships with customers. Your front-line staff are the most resourceful and reliable, as well as the least costly, of your customer feedback sources. Their communication with the customers will become important information for improving customer care. You may deliver the best service in the world. But if it is not what people want, you’re wasting your time. Implement one, two, three or all of the above techniques, and your service and product will improve overnight. 1. Hotel customers and hotel staff think the same about breakfast.回答 2. A good or bad experience of a customer in a wheelchair in your shop shows whether your service is good or not.回答 3. It’s not necessary to know about the customers’ needs and preferences. 回答 4. Questionnaires are useful in getting feedback from customers.回答 5. Front-line staff have nothing to do with improving customer service.回答
—Would you mind answering some questions about your annual report? — ________. 选择一项： A. Yes, with great pleasure B. No, I’m afraid I can’t make it C. No, as long as it doesn’t take long
— ? — It costs us ten thousand dollars. 选择一项： A. How many does the printing of the annual report cost B. What does the printing of the annual report make C. How much does the printing of the annual report cost
—Good morning, Sunshine Community Center! May I help you? — . 选择一项： A. I’d like to book one air ticket B. I’m glad to introduce myself to you C. I need a plumber to repair the water pipe in my kitchen
The new year is just _________. 选择一项： A. in corner B. around the corner C. outside the corner