The key to most businesses’ success is customer satisfaction. There are two rules for customer satisfaction. Rule 1 is that the customer is always right. Rule 2 is if the customer is ever wrong, reread Rule 1. The best way to satisfy your customers is to provide quality products, friendly service, accurate information and keep adding value as much as possible to your products and services. Giving your customers what they need and more than they expect will lead customers to return to you. In order to improve your service, you need to make market surveys so as to know what your customers are thinking and demanding. Then you take actions to meet your customers. In this way you will stay competitive in these changing times. Remember you should do your best to keep your clients happy and satisfied. Thus your business will go on to achieve success. It.s as simple as that.

1-1、What is the key to business success?
A、Customer satisfaction.
B、Good advertising.
C、Investment.

---