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题目内容
（国家开放大学管理英语2）
When a customer shouts rudely at you, you should__________.
选择一项：
a.
keep calm and listen carefully to the customer
b.
argue back and protect yourself
c.
keep quiet and leave the customer alone
选择一项：
a.
keep calm and listen carefully to the customer
b.
argue back and protect yourself
c.
keep quiet and leave the customer alone
参考答案
